How it works…

 

Whether you need us to collect a piece of jewellery for repair or deliver a set of sparkly diamond earrings in time for your Mum’s birthday, we will do our very best to make it happen.

 
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Collection

If you are unable to visit the store due to the current government restrictions, we can collect from you. Ideally we will do a door step handover and brief conversation about what you need. 

Here’s how to arrange:

Call or email us on [email protected] or 01256 355945 to speak to one of the team, we will ask the following questions: 

  • How can we help - tell us what your piece jewellery is what you think needs doing to it

  • Your address

  • Your availability for a secure collection

  • We can give you an estimate of costs at this stage and follow up with a quote once we’ve seen and assessed your item

  • One of our team will drive to your address during the agreed time slot, following our doorstep distancing and hygiene guidelines and make the collection.

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DELIVERY

Once we’ve done the work we’ll contact you to arrange a secure delivery and follow very similar guidelines to how we carry out safe collections.

  • We will take payment over the ‘phone or online prior to delivery and email you your receipt.

  • Please be reassured if there’s anything not quite right with the finishes or fit then we will sort it out for you.

  • One of our team will drive to your address during the agreed time slot and deliver your jewellery.

If there’s anything else you’d like us to do and indeed bring if you are struggling to get supplies please ask us. We will do what we can to help and adapt to look after you and your needs.

We can deliver/collect in the Hampshire area in person and UK wide by a secure postal service.


 

Sharing the Sparkle!

Brenda was delighted with her beautiful new diamond ring that we dropped off on her doorstep!

Made using gold melted down from an inherited piece of jewellery, this sentimental piece was extra special.

 
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We are committed to Sharing the Sparkle with customers like Brenda during this difficult time.

We are also offering a NEW Remote Design Experience so you Share the Sparkle with your loved ones too!

 

 

Customer stories…